Study says men won’t ask for help with new gadgets

by Dale Wright

Did you receive a new smartphone or tablet PC for Christmas?

Be honest: did you read the instructions before you switched on your new toys, or did you chuck all the paperwork straight in the bin without a second thought?

If you did read the instructions, did you find them easy to follow?

New figures from a survey conducted by the Geek Squad says that men are much more likely to struggle alone with a new gadget, rather than asking for help. Men who were surveyed said they would rather use email, Facebook or online resources to figure things out for themselves, even if it meant they would end up getting frustrated or giving up.

According to their survey of 1,000 people, women said they are much more likely to ask others to help them set up and use new technology. The team who ran the survey said this could be because they have less time to spend trying to work it out.

Overall, the Geek Squad figures reported in the Daily Mail say that only 16 per cent of women would refuse to ask for help. 28 per cent of men would only ask for help after Googling and trying to solve the problem themselves, then giving up and asking around among friends or family.

When it comes to instruction manuals, it seems 26 per cent of people in the survey found them unhelpful and frustrating. And 20 per cent of those surveyed said they are often annoyed and frustrated when they realise they forgot to buy fresh batteries for toys and electronics.

Sam Lawton, a spokesperson for Geek Squad, added: “Men have a sense of pride and don’t want to admit they can’t work things out… they’re much more likely than women to say that the product doesn’t work.”

Did you struggle to use any of your new gadgets on Christmas Day?